Privacy Policy

(a) About us. IndecSpace is the Data Fiduciary for the personal data described in this Policy, which means we decide why and how it is used. If you have any question about this Policy or your personal data, or wish to exercise your rights, please contact our Grievance Officer:

• Name: Ronit Aggarwal
• Designation: Grievance Officer
• Email: info@indecspace.com
• Phone / WhatsApp: +91 9717888973

(b) Who this Policy applies to. This Policy applies to visitors to the Website, people who send us an enquiry, our clients, and anyone who contacts us. “You” refers to any of these people.

(c) Third-party links. The Website links to other sites and services, such as Instagram, Facebook, LinkedIn, Pinterest, WhatsApp and Google Maps. We do not control them and are not responsible for their privacy practices. Please read the privacy policy of every site you visit.

(a) Depending on how you interact with us, we may collect the following types of personal data:

• Contact data: your name, mobile number, email address and city.
• Enquiry data: the type of property, the service you are interested in, your budget, timelines and anything else you write in a form or message.
• Project data: if you become a client, your site address, floor plans, photographs of the site, design preferences, drawings, quotations, agreements, invoices and payment records.
• Communication data: messages, call records and emails exchanged with us, including WhatsApp messages sent to our business number.
• Technical and usage data: IP address, browser and device type, pages visited, time spent, the website or ad that brought you to us, and approximate location derived from your IP address.

(b) We do not ask for sensitive data such as health information, religious beliefs, biometric data or bank passwords. We do not knowingly collect personal data of children under 18; if you believe a child has shared data with us, please contact us and we will delete it.

(c) If you do not share your data. Where we need your details to reply to you or to carry out a project and you choose not to provide them, we may not be able to provide the Services.

(a) Directly from you, when you:

• fill in an enquiry, quote or consultation form on the Website;
• message us on WhatsApp, call us, or email us;
• meet us for a consultation or site visit, or sign a project agreement; or
• leave a review or give us feedback.

(b) Automatically, through cookies and similar technologies when you browse the Website (see Section 5).

(c) From third parties, such as advertising and social media platforms (for example Google, Meta or Microsoft) when you respond to one of our ads or submit a lead form on their platform.

(a) We use your personal data only for the following purposes:

• to respond to your enquiry and contact you by phone, WhatsApp or email about it;
• to send an automatic confirmation that we have received your enquiry;
• to arrange consultations and site visits, and to prepare designs, estimates and quotations;
• to carry out, supervise and hand over your project, and to provide after-sales support;
• to send invoices, receive payments and maintain accounts;
• to share project updates and respond to your requests and complaints;
• to understand how the Website is used and to improve it;
• to measure how well our advertising works;
• to send you offers or design ideas, only where you have agreed to receive them (you can opt out at any time, see Section 12); and
• to comply with law, respond to legal requests, and protect our legal rights.

(b) We process your personal data on the basis of your consent, which you give when you share your details with us, or for legitimate uses permitted by law, such as completing a project you have asked for or meeting tax obligations.

(c) We do not sell or rent your personal data to anyone.

(a) Cookies are small files stored on your device. The Website uses cookies and similar tools from Google Analytics, Google Ads, Microsoft Advertising (Bing) and Vercel Analytics to count visits, see which pages are useful, and measure whether an ad led to an enquiry.

(b) You can block or delete cookies in your browser settings. The Website will still work, though we will be less able to improve it.

(a) We may share your personal data with the following, only for the purposes set out in Section 4:

• Service providers that help us run our business: Vercel (website hosting), Neon (database), Meta Platforms / WhatsApp (messaging), Resend (email delivery), and Google and Microsoft (analytics and advertising);
• Our project team: designers, site supervisors, contractors and suppliers working on your project, who receive only the details they need to do their work; and
• Professional advisers such as accountants, auditors and lawyers.

(b) We may also disclose personal data where required by law, or by a court, government agency or other authority, or where reasonably necessary to protect our rights or the safety of any person.

(c) We require everyone we share data with to keep it secure and use it only for the purpose given.

(a) Under the Digital Personal Data Protection Act, 2023, you have the right to:

• get a summary of the personal data we hold about you and how we use it;
• have inaccurate or incomplete data corrected, completed or updated;
• have your personal data erased when it is no longer needed for the purpose it was collected for;
• withdraw your consent at any time (this does not affect anything done before you withdraw);
• have your grievances addressed by us; and
• nominate another person to exercise these rights for you in case of death or incapacity.

(b) To exercise any of these rights, contact our Grievance Officer at info@indecspace.com. We may need to verify your identity first. We will respond within 30 days.

(c) If you are not satisfied with our response, you may complain to the Data Protection Board of India.

(a) Some of our service providers store or process data on servers located outside India. Where this happens, we transfer data only as permitted under Indian law and only to providers that keep it secure.

(a) We use reasonable security safeguards to protect your personal data, including HTTPS encryption on the Website, a secure database, and a password-protected internal system that only authorised team members can access, with limits on repeated login attempts.

(b) No method of transmission or storage is completely secure. If a personal data breach occurs, we will inform you and the Data Protection Board of India as required by law.

(a) We keep enquiries that do not lead to a project for up to 3 years from our last contact with you, and then delete them.

(b) We keep client and project records for as long as needed to meet tax, accounting and legal requirements, usually 8 years after the project ends.

(c) Where data has been made anonymous so that it can no longer identify you, we may keep it for statistics without further notice.

(a) If our business is sold, merged or transferred, your personal data may be transferred to the new owner, who will be bound to use it in line with this Policy.

(a) If you no longer wish to receive messages or calls from us, reply “STOP” on WhatsApp or email info@indecspace.com from your registered email address or with your mobile number. We will stop within 10 working days. We may still contact you about an ongoing project or where the law requires it.

(a) We may update this Policy from time to time. The “Last updated” date at the top shows when it last changed. If we make an important change, we will highlight it on this page.

(b) Please help us keep your data accurate by telling us if any of your details change while you are in contact with us.